Terms of Service

Last updated: August 25, 2026

1. Introduction

Welcome to our online store.

This website and online store are operated by Focus IT Consulting ApS. Throughout these Terms of Service, the terms “we,” “us,” “our” and the “Company” refer to Focus IT Consulting ApS.

We provide access to our website, online store, product information, content, functions, tools and related customer services. These are collectively referred to as the “Services.”

Our online store uses Shopify as its technical e-commerce platform.

These Terms of Service govern your access to and use of the Services, including purchases made through our online store.

Our Privacy Policy, Return and Refund Policy, Shipping Policy, Payment Policy and other policies displayed through the Services may also form part of the agreement between you and us.

Please read these Terms carefully before using the Services.

By accessing the website, creating an account, placing an order or otherwise using the Services, you agree to comply with these Terms.

Nothing in these Terms is intended to exclude or restrict any mandatory consumer right that cannot legally be waived under Danish, European Union, European Economic Area or other applicable consumer protection law.

2. Company Details

The Services are provided by:

Company name: Focus IT Consulting ApS
CVR number: 37854530
Responsible person / Managing Director: Shuo Li

Registered address:
Mortonsvej 36, 2. th
2800 Kongens Lyngby
Denmark

Email: gueriniholmberg678@gmail.com
Telephone: +45 33210772

3. Eligibility and Use of the Services

You may use the Services only if you are legally capable of entering into a binding agreement under the laws applicable to you.

Where permitted by law, a minor may use the Services only with the involvement and supervision of a parent or legal guardian.

You agree to use the Services only for lawful purposes and in accordance with these Terms.

We may reasonably restrict, suspend or terminate access where we believe that a user:

• Has materially violated these Terms;

• Has provided false or misleading information;

• Is using the Services for unlawful or fraudulent purposes;

• Has attempted to interfere with website security; or

• Creates a material risk to us, other customers or third parties.

4. Customer Accounts

Certain features of the Services may allow or require you to create a customer account.

When creating an account or placing an order, you may be asked to provide information including:

• Name;

• Email address;

• Telephone number;

• Billing address;

• Delivery address;

• Payment information; and

• Other information necessary to process the transaction.

You must provide accurate, current and complete information.

You are responsible for maintaining the confidentiality of your account credentials and for activity carried out through your account.

Please contact us promptly if you believe that your account has been accessed or used without authorization.

You may not sell, transfer or provide unauthorized access to your customer account.

5. Product Information

We take reasonable steps to ensure that product descriptions, specifications, prices, photographs and other information displayed through the Services are accurate.

However, the appearance of a physical product may vary slightly because of:

• Screen settings;

• Device displays;

• Lighting;

• Photography;

• Manufacturing variations; or

• Reasonable product updates.

Product photographs are provided for reference and illustration purposes.

We may correct or update product descriptions, specifications, photographs or other information where necessary.

We may also:

• Modify or discontinue products;

• Limit available quantities;

• Restrict sales to certain destinations;

• Introduce new models or versions; or

• Correct inaccurate product information.

Nothing in this section limits your mandatory rights where goods are defective, incorrectly described or otherwise fail to conform to the purchase contract.

6. Product Availability

All products are subject to availability.

Adding a product to your shopping cart does not reserve that product or guarantee that it will remain available.

If an ordered product becomes unavailable, we may:

• Cancel the affected product;

• Contact you for further instructions;

• Offer an appropriate alternative where you agree; or

• Refund any amount already paid for the unavailable product.

7. Placing an Order

Submitting an order constitutes an offer to purchase the products selected by you.

An automated order acknowledgment generally confirms that we have received your order. It does not necessarily mean that your order has been accepted.

A purchase agreement will normally be formed when we:

• Send an order acceptance confirmation;

• Confirm that the order has been dispatched; or

• Otherwise expressly confirm acceptance of the order.

Please review all order information carefully before submitting your order.

Once an order has entered processing or fulfilment, we may not always be able to change or voluntarily cancel it.

This does not affect any statutory cancellation or withdrawal right available to you.

8. Our Right to Reject or Cancel an Order

We may reject, delay or cancel an order where reasonably necessary, including where:

• A product is unavailable;

• Payment cannot be verified or authorized;

• Incorrect billing or delivery information has been supplied;

• Fraudulent or unauthorized activity is reasonably suspected;

• There is an obvious pricing or product-information error;

• Applicable purchase limits have been exceeded;

• Delivery to the supplied destination is unavailable; or

• Processing the transaction would violate applicable law.

If payment has already been collected for an order that we cancel, the relevant amount will be refunded using the original payment method or another appropriate method where necessary.

9. Personal and Lawful Purchases

Unless otherwise agreed, products purchased through the Services are intended for lawful personal or household use.

You must not use the Services for:

• Fraudulent purchases;

• Unauthorized commercial resale;

• Unlawful export;

• Sanctions evasion;

• Misrepresentation; or

• Any other illegal activity.

We may reasonably limit quantities or cancel transactions where there are grounds to suspect unlawful or fraudulent activity.

10. Prices and Promotions

The applicable product price will normally be the price displayed when you submit your order.

Prices, offers and promotions may change from time to time.

A later price change will not normally affect an order that has already been accepted, except where the original displayed price resulted from an obvious error.

Promotions may be subject to separate conditions, including:

• Eligibility requirements;

• Promotion periods;

• Product restrictions;

• Minimum purchase amounts; and

• Usage limits.

Where specific promotional conditions apply, those conditions will apply to the relevant promotion.

11. Taxes, Customs and Additional Charges

Applicable taxes, shipping charges and other amounts will be displayed during checkout where required and reasonably possible.

Orders delivered across national borders may be subject to:

• VAT;

• Customs duties;

• Import taxes;

• Customs clearance charges; or

• Other charges imposed by authorities in the destination country.

Where such charges are included in the amount paid through our store, this will be indicated during checkout.

Where they are not included, the customer may be responsible for charges imposed independently by the relevant authorities, subject to applicable law.

12. Payment

You must provide accurate and complete payment and billing information.

By submitting an order using an online payment method, you confirm that you are authorized to use the selected payment method.

Available payment methods will be displayed during checkout and may vary depending on:

• Destination;

• Currency;

• Order value;

• Product;

• Delivery method; or

• Payment provider availability.

Payments may be processed by Shopify, payment processors, financial institutions or other independent payment providers.

We may delay or cancel an order if payment cannot reasonably be verified or authorized.

Where Cash on Delivery or another payment-at-delivery option is available, the applicable conditions will be displayed during checkout or described in our Payment Policy.

Please refer to our Payment Policy for additional payment information.

13. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

Unless expressly stated as guaranteed, delivery times displayed through the Services are estimates.

Delivery may be affected by circumstances such as:

• Carrier delays;

• Customs inspections;

• Incorrect or incomplete delivery information;

• Severe weather;

• Public holidays;

• Transportation disruptions;

• Regulatory restrictions;

• Strikes; or

• Other events outside our reasonable control.

You are responsible for providing a complete and accurate delivery address.

Where a failed delivery is caused by inaccurate information supplied by the customer, reasonable additional delivery costs may be charged where permitted by law.

For consumer orders, risk of loss or damage generally passes to the customer when the customer, or another person designated by the customer other than the carrier, physically receives the goods, subject to applicable law.

14. Returns and Right of Withdrawal

Returns, exchanges and refunds are governed by our Return and Refund Policy.

Consumers in the European Union or European Economic Area may generally have a statutory 14-day right of withdrawal for eligible distance purchases.

Where this statutory right applies:

• You may withdraw from the purchase without providing a reason;

• You must communicate your decision before the statutory period expires;

• Goods must be returned within the applicable legal period; and

• You are responsible for the direct cost of returning the goods where this responsibility has been properly communicated before purchase.

If goods are defective, damaged, incorrectly supplied or otherwise non-conforming, return costs and remedies will be handled in accordance with applicable consumer law and our Return and Refund Policy.

Our voluntary 30-day return policy provides additional return options and does not replace or reduce mandatory statutory rights.

15. Refunds

Approved refunds will generally be issued using the original payment method unless another method is agreed or required.

Refund processing time may depend on:

• The reason for the return;

• The payment method;

• When the returned goods are received;

• When valid evidence of return is provided; and

• Processing times of the relevant payment provider.

Where a statutory EU/EEA withdrawal right applies, refunds will be processed within the applicable statutory period.

For physical goods, we may withhold reimbursement until we receive the returned goods or receive satisfactory evidence that they have been sent back, where permitted by law.

Please refer to our Return and Refund Policy for complete information.

16. Intellectual Property

Content available through the Services may be protected by intellectual property laws.

This may include:

• Company and business names;

• Brand names;

• Logos;

• Product names;

• Product descriptions;

• Photographs;

• Graphics;

• Videos;

• Text;

• Designs;

• Website layouts;

• Software; and

• Other content.

Such materials may be owned by Focus IT Consulting ApS, Shopify, licensors, service providers or other rights holders.

Unless otherwise permitted, you may use the Services only for personal and lawful purposes.

Without appropriate authorization, you must not:

• Copy or reproduce protected content;

• Modify or adapt protected content;

• Republish or distribute it;

• Create unauthorized derivative works;

• Sell or commercially exploit it;

• Remove copyright or intellectual-property notices;

• Misrepresent ownership of the content; or

• Use protected trademarks or branding without permission.

Nothing in these Terms transfers ownership of our intellectual property to you.

17. Customer Reviews and Submitted Content

Where the Services allow you to submit reviews, comments, photographs, videos, suggestions or other content, you retain ownership of your original content.

By submitting content for publication through our Services, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, translate, publish and display that content for legitimate purposes connected with operating and promoting the Services.

You confirm that content submitted by you:

• Is accurate to the best of your knowledge;

• Is owned by you or submitted with appropriate permission;

• Does not infringe another person's rights;

• Is not unlawful or materially misleading;

• Is not abusive, defamatory or obscene;

• Does not contain malware or malicious code; and

• Appropriately discloses compensation or incentives where legally required.

We may remove or refuse content that violates these Terms, applicable law or another person's rights.

18. Third-Party Tools and Services

The Services may contain tools, integrations or functions supplied by independent third parties.

We may not own, operate or control those services.

Your use of a third-party service may be subject to that provider's own:

• Terms;

• Privacy policy;

• Payment conditions; and

• Operating requirements.

To the extent permitted by law, we are not responsible for losses caused exclusively by an independent third-party service outside our reasonable control.

19. Third-Party Links

The Services may contain links to third-party websites, applications or platforms.

Third-party services are not necessarily operated or controlled by us.

We do not guarantee the availability, security, legality or accuracy of independent third-party content.

If you access an external service, that provider's own terms and privacy practices may apply.

Transactions completed directly with an independent third party are generally between you and that third party.

20. Relationship With Shopify

Our online store is hosted and supported using Shopify.

Shopify may provide services including:

• Store hosting;

• Checkout technology;

• Payment integrations;

• Security tools;

• Store-management functionality; and

• Data-processing infrastructure.

Unless expressly stated otherwise, purchases made through our online store are purchases from Focus IT Consulting ApS, not from Shopify.

Shopify is not the seller of products offered by us and is not the party responsible for fulfilling our purchase contracts with customers.

Shopify may independently process certain personal information in accordance with its own privacy documentation and applicable law.

21. Privacy

Personal information collected through the Services is handled in accordance with our Privacy Policy.

Our Privacy Policy explains matters including:

• What information may be collected;

• How it may be used;

• The legal bases for processing where applicable;

• How information may be disclosed;

• Data retention;

• International data transfers;

• Cookies; and

• Your privacy rights.

Because Shopify and other service providers support the operation of the online store, they may also process certain information necessary to provide their services.

22. Errors and Corrections

Information displayed through the Services may occasionally contain:

• Typographical errors;

• Pricing errors;

• Outdated product information;

• Incorrect delivery estimates;

• Availability errors; or

• Other inaccuracies.

We may correct inaccurate information when an error is identified.

If an obvious error materially affects your order, we may contact you and, where appropriate:

• Allow you to proceed using the corrected information;

• Offer an appropriate alternative; or

• Cancel the affected order and issue an appropriate refund.

Nothing in this section limits mandatory consumer rights.

23. Prohibited Conduct

You must not use the Services:

• For unlawful, fraudulent or malicious purposes;

• To violate applicable laws or regulations;

• To infringe intellectual property or privacy rights;

• To harass, threaten, abuse or defame another person;

• To provide deliberately false or misleading information;

• To impersonate another person or business;

• To send spam or unauthorized advertising;

• To distribute malware, viruses or harmful code;

• To gain unauthorized access to accounts or systems;

• To interfere with website security or operation;

• To unlawfully collect personal information;

• To scrape protected content in violation of applicable rights or restrictions;

• To circumvent security or access controls; or

• To commercially exploit the Services without authorization.

We may investigate suspected misuse and may restrict or terminate access where reasonably necessary.

24. Automated Tools and Agents

Automated software, robots, artificial intelligence tools or similar systems must not access or interact with the Services in a manner that:

• Circumvents CAPTCHA or security measures;

• Ignores technical access restrictions;

• Conceals automated behavior in order to avoid security controls;

• Scrapes protected information unlawfully;

• Accesses customer accounts without authorization;

• Disrupts website performance; or

• Otherwise violates these Terms.

We may use reasonable technical measures to prevent automated activity that creates security, privacy, operational or intellectual-property risks.

25. Suspension and Termination

We may suspend or terminate access to all or part of the Services where reasonably necessary because:

• These Terms have been materially breached;

• Fraud or illegal activity is reasonably suspected;

• An amount remains lawfully unpaid;

• Website or account security has been threatened;

• An account creates a material risk to other users; or

• We are legally required to do so.

Termination does not affect rights or obligations that arose before termination.

Provisions intended by their nature to continue after termination, including provisions concerning intellectual property, privacy, liability and disputes, will remain applicable.

26. Availability and Warranties

We make reasonable efforts to keep the Services available, accurate and secure.

However, we cannot guarantee that the website will always be:

• Uninterrupted;

• Free from technical faults;

• Compatible with every device or browser;

• Completely secure; or

• Free from temporary errors.

Except where expressly stated or required by law, the Services are provided on an “as available” basis.

Nothing in these Terms excludes or restricts:

• Mandatory product guarantees;

• Statutory conformity rights;

• Remedies for defective goods;

• Rights relating to misleading product descriptions; or

• Other consumer rights that cannot legally be waived.

27. Limitation of Liability

To the maximum extent permitted by applicable law, we will not be liable for indirect, incidental, special or consequential losses that were not reasonably foreseeable when the relevant contract was formed.

This may include certain:

• Losses of profit;

• Losses of revenue;

• Lost business opportunities;

• Loss of data; or

• Other indirect losses.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability relating to:

• Fraud;

• Fraudulent misrepresentation;

• Intentional misconduct;

• Death or personal injury caused by negligence where applicable;

• Gross negligence where liability cannot lawfully be limited;

• Mandatory product liability;

• Non-waivable consumer rights; or

• Any other liability that cannot legally be excluded.

28. Your Responsibility for Breaches

To the extent permitted by law, you may be responsible for reasonable losses or claims resulting directly from:

• Your unlawful use of the Services;

• A material breach of these Terms;

• Your infringement of a third party's rights; or

• Content submitted by you without the required rights or permissions.

You are not responsible for losses caused by our own breach, negligence or unlawful conduct.

29. Events Outside Our Reasonable Control

We are not responsible for a failure or delay caused exclusively by circumstances outside our reasonable control.

Such events may include:

• Natural disasters;

• Extreme weather;

• War or civil unrest;

• Government restrictions;

• Epidemics;

• Labor disputes;

• Customs closures;

• Carrier interruptions;

• Telecommunications failures;

• Power outages; or

• Transportation-network disruptions.

Where such circumstances affect an existing order, we will take reasonable steps to minimize the impact and communicate with affected customers.

Mandatory consumer rights remain unaffected.

30. Severability

If any part of these Terms is found to be unlawful, invalid or unenforceable, that provision will apply to the fullest extent legally permitted.

Any invalid portion will be separated from the remaining Terms, and the remaining provisions will continue in effect.

31. No Waiver

If we delay or fail to enforce a right under these Terms, that does not automatically mean that the right has been waived.

Any waiver applies only to the specific circumstances to which it relates.

32. Entire Agreement

These Terms, together with the policies incorporated by reference, govern your access to and use of the Services.

They replace earlier versions of these Terms relating to the same subject matter.

Nothing in this provision excludes statements, representations or information that legally form part of a consumer purchase contract.

33. Assignment

You may not transfer your customer account or contractual obligations to another person without our prior approval, except where applicable law permits otherwise.

We may transfer our rights and obligations in connection with a legitimate business sale, restructuring, merger or transfer of business assets.

Any such transfer will not reduce your mandatory consumer rights.

34. Governing Law and Disputes

These Terms and purchases made through our online store are governed by the laws of Denmark, subject to applicable mandatory consumer protection laws.

If you are a consumer residing in another country, this choice of law does not deprive you of mandatory consumer protections that apply to you under the laws of your country of habitual residence where such protections cannot legally be excluded.

If a dispute arises, we encourage you to contact us first so that we can attempt to resolve the matter directly.

You may contact us at:

Email: gueriniholmberg678@gmail.com
Telephone: +45 33210772

Postal address:
Focus IT Consulting ApS
Mortonsvej 36, 2. th
2800 Kongens Lyngby
Denmark

Where a dispute cannot be resolved directly, you may have the right to refer the matter to an appropriate consumer dispute-resolution body or a competent court.

Nothing in these Terms requires a consumer to waive the right to bring a claim before a court that has jurisdiction under applicable consumer law.

35. Amendments to These Terms

We may update these Terms where reasonably necessary to reflect:

• Changes to the Services;

• Changes to business practices;

• Changes in technology;

• Legal or regulatory requirements;

• Security developments; or

• Other legitimate operational reasons.

The latest version will be published through our online store together with an updated effective or revision date.

Where legally required, appropriate notice will be provided before a material change takes effect.

Changes will not retroactively remove rights arising from an existing consumer purchase contract where doing so would be prohibited by applicable law.

36. Contact Information

If you have questions concerning these Terms, an order or the Services, please contact:

Focus IT Consulting ApS
CVR number: 37854530
Responsible person / Managing Director: Shuo Li

Registered address:
Mortonsvej 36, 2. th
2800 Kongens Lyngby
Denmark

Email: gueriniholmberg678@gmail.com
Telephone: +45 33210772