Return and Refund Policy

Last updated: August 25, 2026

This Return and Refund Policy applies to purchases made from the online store operated by Focus IT Consulting ApS.

We want you to be satisfied with your purchase. Please review this policy carefully before requesting a return, exchange or refund.

1. 30-Day Return Policy

We offer a voluntary 30-day return period for eligible products.

You may request a return within 30 days from the date you receive your order.

For returns made under our voluntary 30-day return policy, the product must generally:

• Be in the same condition as when you received it;

• Be unused and undamaged, except for reasonable inspection where applicable;

• Include all original accessories, components and documentation;

• Be returned in its original packaging where reasonably possible; and

• Be accompanied by a receipt, order confirmation or other valid proof of purchase.

Products that do not meet these conditions may be refused or may be subject to a reduction in the refund where permitted by applicable law.

This voluntary return policy does not restrict or replace any mandatory consumer rights available under applicable law.

2. How to Request a Return

Before returning any product, please contact our customer service team.

Email: gueriniholmberg678@gmail.com
Telephone: +45 33210772

If available, you may also initiate a return directly through our online return portal or another self-service return option provided through our online store.

Please provide:

• Your full name;

• Order number;

• Email address used for the order;

• The product you wish to return;

• The reason for the return; and

• Photographs or videos where the product is damaged, defective or incorrect.

Please do not send a product back before receiving return authorization and return instructions from us.

Unless otherwise instructed by our customer service team, approved returns may be sent to:

Focus IT Consulting ApS
Mortonsvej 36, 2. th
2800 Kongens Lyngby
Denmark

Products returned without prior authorization may be delayed or refused where permitted by law.

3. Damaged, Defective or Incorrect Products

Please inspect your order as soon as reasonably possible after delivery.

Contact us promptly if:

• The product arrives damaged;

• The product is defective;

• You receive the wrong product;

• Parts, accessories or components are missing; or

• The parcel shows serious signs of damage during transportation.

When reporting a problem, please provide your order number together with clear photographs or videos showing the issue where reasonably possible.

After reviewing the information, we will provide an appropriate solution in accordance with applicable consumer law. Depending on the circumstances, this may include:

• Repair;

• Replacement;

• Return;

• Refund; or

• Another appropriate remedy.

Where the return is caused by a confirmed defect, delivery damage, incorrect product or another error attributable to us, reasonable return shipping costs will be covered by us where required by applicable law.

4. Non-Returnable Products and Exceptions

Certain products may not qualify for return where an exclusion is permitted by applicable law.

These may include:

• Goods made to the customer's specifications or clearly personalized;

• Goods that are liable to deteriorate or expire rapidly;

• Sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed;

• Goods that become inseparably mixed with other products after delivery;

• Sealed audio, video or software products after the seal has been removed;

• Gift cards where legally permitted; and

• Other products excluded from cancellation or return rights under applicable law.

Any exclusion described above applies only to the extent permitted by law.

These exclusions do not affect your mandatory rights concerning defective, damaged, incorrect or otherwise non-conforming goods.

5. Sale and Promotional Products

Products purchased during a sale or promotional campaign remain subject to applicable statutory consumer rights.

Any additional voluntary return rights for discounted or clearance products may depend on the conditions stated at the time of purchase.

Nothing in this section limits mandatory consumer rights.

6. Exchanges

If you would like a different product, model, size, specification or variation, please contact us first.

Depending on product availability, we may:

• Arrange a direct exchange; or

• Ask you to return the original product and place a new order.

The quickest way to obtain another product is generally to complete the approved return process and place a separate order after the return has been accepted.

Product availability cannot be guaranteed while an exchange or return is being processed.

7. EU/EEA 14-Day Statutory Right of Withdrawal

If you are a consumer located in the European Union or European Economic Area and purchase goods online or through another qualifying distance-selling method, you generally have a statutory right to withdraw from the purchase within 14 days without providing a reason, subject to applicable legal exceptions.

For goods, the withdrawal period generally expires 14 days after the day on which you, or a third party designated by you other than the carrier, physically receive the goods.

How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision through a clear and unambiguous statement before the withdrawal period expires.

You may contact us at:

Email: gueriniholmberg678@gmail.com
Telephone: +45 33210772

If an online return portal or self-service return function is available, you may also use that service to submit your withdrawal or return request.

Your notice should preferably include:

• Your name;

• Order number;

• Product concerned; and

• A clear statement that you wish to withdraw from the purchase.

You do not need to provide a reason for exercising a valid statutory withdrawal right.

After notifying us, you must return the goods without undue delay and no later than 14 days after the date on which you informed us of your decision to withdraw.

Unless otherwise instructed, approved returns should be sent to:

Focus IT Consulting ApS
Mortonsvej 36, 2. th
2800 Kongens Lyngby
Denmark

Please contact us before shipping the goods so that we can provide the appropriate return instructions.

8. Condition of Goods Under the Statutory Right of Withdrawal

During the statutory withdrawal period, you may inspect and handle the product only to the extent reasonably necessary to establish its nature, characteristics and functioning.

You may be responsible for any reduction in the value of the goods caused by handling beyond what would normally be necessary to inspect the product in a physical retail store.

A product does not automatically lose its statutory withdrawal eligibility merely because its packaging has been opened where opening the packaging was reasonably necessary to inspect the product, unless a specific legal exception applies.

9. Return Shipping Costs

EU/EEA Statutory Withdrawal

When you exercise the applicable 14-day statutory right of withdrawal because you have changed your mind, you are responsible for the direct cost of returning the goods, provided that this responsibility was properly communicated before purchase.

This may include:

• Return postage;

• Courier charges;

• Packaging costs; and

• Other direct costs associated with returning the product.

Please do not send parcels using Cash on Delivery, postage-due or another method that requires us to pay the carrier upon receipt unless we have expressly agreed to this in advance.

We recommend using a secure and trackable shipping service and keeping your shipping receipt and tracking information until your refund has been completed.

Defective, Damaged or Incorrect Products

You will not normally be responsible for reasonable return shipping costs where the return results from:

• A defective or non-conforming product;

• A product damaged before or during delivery;

• An incorrect product supplied by us;

• Missing components or accessories; or

• Another confirmed error attributable to Focus IT Consulting ApS.

Please contact us before returning such a product.

Where appropriate, we may provide a prepaid return label or reimburse reasonable return shipping costs.

Voluntary Returns After the Statutory Withdrawal Period

For change-of-mind returns made under our voluntary 30-day return policy after the statutory withdrawal period has expired, the customer is generally responsible for return shipping costs unless otherwise stated by us.

10. Return Inspection

Once we receive a returned product, we will inspect it.

We may verify:

• The identity of the returned product;

• Its physical condition;

• Whether all accessories and components are included;

• Whether there are signs of unreasonable use or damage; and

• Whether the return complies with the applicable return conditions.

We will notify you once the return has been reviewed.

If additional information is required, we may contact you before completing the return.

Where legally permitted, a refund may be reduced to reflect any diminished value caused by handling beyond what was reasonably necessary to inspect the product.

11. Refunds Under the EU/EEA Right of Withdrawal

Where you validly exercise the statutory EU/EEA right of withdrawal, we will reimburse all payments that must be refunded under applicable law.

This generally includes:

• The purchase price of the returned goods; and

• The original delivery charge up to the amount of the least expensive standard delivery option offered by us for the order.

If you selected an express, expedited, priority or other premium delivery service that cost more than our least expensive standard delivery method, the additional amount paid for that upgraded delivery service will not be refunded.

For example, if standard delivery was available for a lower price but you voluntarily selected a more expensive express delivery option, we will only reimburse the amount equivalent to the standard delivery charge.

We will process the reimbursement without undue delay and no later than 14 days after being informed of your decision to withdraw, subject to our right to withhold reimbursement where permitted by applicable law.

For physical goods, we may withhold the refund until:

• We have received the returned goods; or

• You provide satisfactory evidence that the goods have been sent back,

whichever occurs first.

Unless otherwise agreed, reimbursement will normally be made using the same payment method used for the original transaction.

You will not be charged a separate fee by us for processing a statutory withdrawal refund.

12. Refunds Under Our Voluntary 30-Day Return Policy

For eligible returns made under our voluntary 30-day policy that are not covered by the statutory withdrawal right, we will inspect the returned product and notify you whether the refund has been approved.

If approved, we will normally initiate the refund to the original payment method within 10 business days after approval.

Unless otherwise required by applicable law or expressly agreed by us, original delivery charges for voluntary change-of-mind returns made outside the statutory withdrawal period may not be refundable.

Your bank, PayPal, card issuer or other payment provider may require additional processing time before the refunded amount appears in your account.

If more than 15 business days have passed since we confirmed approval of your refund and you have still not received it, please contact us.

Email: gueriniholmberg678@gmail.com
Telephone: +45 33210772

13. Refund Method

Where possible, approved refunds will be returned using the same payment method used for the original purchase.

If this is not technically possible, particularly for certain Cash on Delivery transactions or other payment methods, we may contact you to arrange another appropriate refund method.

For security reasons, please do not send passwords, complete card information or other sensitive financial credentials by email.

14. Orders Returned to Sender or Refused Deliveries

If an order is returned because:

• The delivery address provided by the customer was incorrect;

• Delivery could not be completed after reasonable attempts;

• The parcel was not collected;

• The customer refused delivery without exercising an applicable cancellation or withdrawal right; or

• Another circumstance attributable to the customer caused the parcel to be returned,

we may deduct reasonable costs actually incurred as a result where permitted by applicable law.

This section does not restrict any statutory right of withdrawal, cancellation, refund or other mandatory consumer right.

15. Cancellation Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.

We will make reasonable efforts to cancel the order.

However, if the order has already entered fulfilment or has been dispatched, we may be unable to stop the shipment. In that case, the applicable return or statutory withdrawal procedure may need to be followed.

16. Consumer Rights

This Return and Refund Policy is intended to operate in addition to applicable mandatory consumer protection laws.

Nothing in this policy is intended to exclude, restrict or waive any legal rights or remedies that cannot lawfully be excluded.

If any provision of this policy conflicts with mandatory consumer protection law, the applicable mandatory law will take priority.

17. Company and Contact Information

This online store is operated by:

Company name: Focus IT Consulting ApS
CVR number: 37854530
Responsible person / Managing Director: Shuo Li

Registered address:
Mortonsvej 36, 2. th
2800 Kongens Lyngby
Denmark

Email: gueriniholmberg678@gmail.com
Telephone: +45 33210772

For questions regarding returns, damaged products, exchanges or refunds, please contact us using the details above.