Contact Information

If you have any questions about our products, orders, payments, shipping, returns, refunds, privacy matters or any other issue relating to our services, please contact our customer support team using the information below.

Company Details

Company name: Focus IT Consulting ApS
CVR number: 37854530
Responsible person / Managing Director: Shuo Li

Registered Address

Focus IT Consulting ApS
Mortonsvej 36, 2. th
2800 Kongens Lyngby
Denmark

Customer Support

Email: gueriniholmberg678@gmail.com
Telephone: +45 33210772

When contacting us about an existing order, please include your order number and the email address used when placing the order so that we can identify your purchase and assist you more efficiently.

Order and Delivery Enquiries

For questions concerning:

  • Order status;
  • Order confirmation;
  • Shipping;
  • Delivery;
  • Shipment tracking;
  • Delayed parcels;
  • Lost parcels; or
  • Delivery address changes,

please contact us and provide:

  • Your full name;
  • Order number;
  • Email address used for the order;
  • Delivery address; and
  • A brief description of your enquiry.

Please note that once an order has entered processing or has already been dispatched, we may not always be able to change the delivery address.

Returns and Refunds

For questions concerning returns, exchanges or refunds, please contact us before sending any product back.

Email: gueriniholmberg678@gmail.com
Telephone: +45 33210772

Please include:

  • Your order number;
  • The email address used for the order;
  • The product you wish to return;
  • The reason for the return; and
  • Photographs or videos where the product is damaged, defective or incorrect.

Please do not return a product before receiving the appropriate return instructions from us.

Unless otherwise instructed, approved returns may be sent to:

Focus IT Consulting ApS
Mortonsvej 36, 2. th
2800 Kongens Lyngby
Denmark

Please review our Return and Refund Policy before returning any product.

Damaged, Defective or Incorrect Products

If your order arrives:

  • Damaged;
  • Defective;
  • Incomplete;
  • With missing accessories; or
  • With the wrong product,

please contact us promptly.

Your message should preferably include:

  • Your order number;
  • A description of the issue;
  • Photographs of the product;
  • Photographs of the outer packaging;
  • A photograph of the shipping label; and
  • A video showing the issue where relevant.

Please keep the original packaging until the issue has been reviewed.

Payment Enquiries

For questions concerning:

  • PayPal payments;
  • Cash on Delivery;
  • Payment confirmation;
  • Failed or duplicate payments;
  • Refund status; or
  • Other payment-related issues,

please contact:

Email: gueriniholmberg678@gmail.com
Telephone: +45 33210772

For security reasons, please do not send passwords, PayPal login credentials, full card numbers or other sensitive payment information by email.

Privacy and Data Protection Requests

If you wish to exercise a privacy or data protection right, including a request to:

  • Access your personal information;
  • Correct inaccurate information;
  • Delete eligible personal information;
  • Restrict certain processing;
  • Object to certain processing;
  • Withdraw consent; or
  • Update marketing preferences,

please contact:

Email: gueriniholmberg678@gmail.com

Please clearly describe your request and provide sufficient information for us to identify the relevant account or order.

Where necessary, we may request additional information to verify your identity before processing a privacy request.

Complaints

We aim to handle customer enquiries and complaints fairly and efficiently.

To submit a complaint, please email:

gueriniholmberg678@gmail.com

Please include, where applicable:

  • Your full name;
  • Order number;
  • A clear description of the issue;
  • The resolution you are requesting; and
  • Relevant photographs, documents or supporting information.

Submitting a complaint does not affect any mandatory consumer rights available to you under applicable law.

Official Contact Information

Focus IT Consulting ApS
CVR number: 37854530
Responsible person / Managing Director: Shuo Li

Address:
Mortonsvej 36, 2. th
2800 Kongens Lyngby
Denmark

Email: gueriniholmberg678@gmail.com
Telephone: +45 33210772