Payment Policy

Last updated: August 25, 2026

This Payment Policy applies to purchases made through the online store operated by Focus IT Consulting ApS.

We aim to provide customers with clear, convenient and secure payment options. Please review this Payment Policy before completing your purchase.

1. Accepted Payment Methods

For eligible orders, we currently support the following payment methods:

✓ PayPal

Where PayPal is available at checkout, you may securely complete your payment using PayPal.

✓ Cash on Delivery (COD)

Where Cash on Delivery is available for your destination and order, you may pay for the order when the parcel is delivered.

Available payment methods are displayed during checkout and may vary depending on:

  • Destination country or region;

  • Postal code;

  • Currency;

  • Product;

  • Order value;

  • Delivery method; and

  • Payment or delivery provider availability.

Only the payment methods displayed during checkout are available for the relevant order.

2. Payment & Security

✓ Secure Checkout

Payments are completed using the payment method selected during checkout.

✓ PayPal Processing

PayPal transactions are processed through PayPal's payment infrastructure and security systems.

✓ Cash on Delivery

Where available, payment may be made directly to the delivery provider when your order arrives.

✓ Privacy Protected

Payment-related personal information is handled in accordance with our Privacy Policy and applicable data protection requirements.

✓ Order Verification

Certain transactions may be reviewed or verified to help prevent unauthorized or fraudulent purchases.

✓ Customer Support

If you experience a payment issue, you may contact our customer service team for assistance.

3. PayPal Payments

Where PayPal is available, you may select PayPal during checkout.

When PayPal is selected, you may be redirected to PayPal's payment environment to complete the transaction.

PayPal may require you to:

  • Sign in to your PayPal account;

  • Select or confirm a funding method;

  • Verify your identity;

  • Approve the transaction; or

  • Complete additional security checks.

Payment information processed directly by PayPal is subject to PayPal's own terms, privacy policies and security procedures.

Focus IT Consulting ApS does not require access to your PayPal password or login credentials.

Your order will normally proceed after the PayPal transaction has been successfully authorized or confirmed.

4. Cash on Delivery (COD)

Where available, you may choose Cash on Delivery during checkout.

With Cash on Delivery, payment is collected when your parcel is delivered.

Depending on the destination and courier, payment may need to be made:

  • In cash;

  • In the exact amount requested by the courier; or

  • Using another payment method accepted by the local delivery provider.

The exact payment method available at delivery depends on the courier serving your destination.

Cash on Delivery may not be available for every:

  • Country;

  • Postal code;

  • Product;

  • Order value; or

  • Delivery method.

If Cash on Delivery is not available for your order, it will normally not appear as an option during checkout.

5. Cash on Delivery Order Verification

Certain Cash on Delivery orders may require additional verification before dispatch.

Verification may include confirming:

  • Customer name;

  • Telephone number;

  • Delivery address;

  • Order details; and

  • Intention to receive and pay for the parcel.

This verification process is intended to reduce:

  • Incorrect delivery addresses;

  • Fraudulent orders;

  • Unauthorized transactions; and

  • Failed deliveries.

If we cannot reasonably verify a COD order, we may contact you before processing or dispatching the order.

Where necessary, an order may be delayed or cancelled if the required information cannot reasonably be verified.

6. Refusing a Cash on Delivery Parcel

If you no longer wish to receive a Cash on Delivery order, please contact us as soon as possible before the parcel has been dispatched.

Where permitted by applicable law, repeated unjustified refusal of COD parcels may result in Cash on Delivery being restricted for future orders.

This does not limit any statutory:

  • Cancellation rights;

  • Withdrawal rights;

  • Return rights;

  • Refund rights; or

  • Other mandatory consumer protections.

7. Payment Security

We take reasonable measures designed to provide a secure purchasing environment.

Payments handled by independent providers such as PayPal are processed using the systems and security procedures of those providers.

For your security:

We will never ask you to send your PayPal password, account password or other sensitive login credentials by email or telephone.

You should never send:

  • Passwords;

  • Complete payment-account credentials;

  • Authentication codes; or

  • Other sensitive financial login information

through unsecured communication channels.

Where complete payment information is processed directly by an authorized payment provider, we do not require access to complete payment credentials in order to process your order.

8. Payment Authorization

Submitting a payment request does not automatically mean that an order has been accepted.

For prepaid transactions such as PayPal, the payment may need to be successfully:

  • Authorized;

  • Verified; and

  • Confirmed

before the order can proceed.

We may reasonably delay, decline or cancel an order where:

  • Payment cannot be verified;

  • Payment authorization fails;

  • The transaction appears unauthorized;

  • Fraudulent activity is reasonably suspected;

  • Order information appears materially inconsistent;

  • Delivery information cannot reasonably be verified; or

  • Processing the transaction would violate applicable law.

If we cancel a prepaid order after payment has already been successfully collected, an appropriate refund will be issued in accordance with our Return and Refund Policy.

9. Order Confirmation

After successfully placing an order, you will normally receive an order confirmation using the email address supplied during checkout.

The confirmation may include:

  • Order number;

  • Products ordered;

  • Total order amount;

  • Selected payment method;

  • Delivery information; and

  • Other relevant order details.

Please review your order confirmation carefully.

If you notice an error, contact us as soon as possible:

Email: gueriniholmberg678@gmail.com
Telephone: +45 33210772

An automated order confirmation generally confirms receipt of the order and does not necessarily mean that the order has already been dispatched.

10. Prices and Currency

Product prices are displayed through our online store.

The applicable currency and final amount payable will be displayed during checkout before you submit your order.

Depending on your payment provider, bank or payment account provider, additional charges may independently apply, including:

  • Currency conversion charges;

  • Foreign transaction fees;

  • Exchange-rate adjustments; or

  • Other payment-provider charges.

Such third-party charges are determined by the relevant financial or payment provider and are outside the direct control of Focus IT Consulting ApS.

11. Taxes and Additional Charges

Applicable taxes and charges will be displayed during checkout where required and reasonably possible.

Orders delivered across national borders may also be subject to:

  • VAT;

  • Customs duties;

  • Import taxes;

  • Customs-clearance fees;

  • Handling charges; or

  • Other fees imposed by authorities in the destination country.

Where such charges are included in the amount paid through our online store, this will be indicated where appropriate.

Unless expressly stated otherwise, certain customs or import-related charges imposed independently by destination-country authorities may be the customer's responsibility.

Please review our Shipping and Delivery Policy for additional information regarding VAT, customs and import charges.

12. Failed or Declined Payments

A PayPal or other online payment may fail or be declined for reasons including:

  • Insufficient funds;

  • Account restrictions;

  • Incorrect payment information;

  • Security verification requirements;

  • Fraud-prevention controls;

  • Payment-provider restrictions; or

  • Temporary technical problems.

If your payment is unsuccessful, please review the information provided by the relevant payment provider.

Where another payment option is available during checkout, you may attempt to use that method.

Focus IT Consulting ApS cannot override a payment rejection or account restriction imposed independently by PayPal, a bank or another payment provider.

13. Duplicate Payments

If you believe that you have been charged more than once for the same order, please contact us promptly.

Please provide:

  • Your full name;

  • Order number;

  • Email address used for the order;

  • Payment date;

  • Amount charged; and

  • Relevant transaction information.

Email: gueriniholmberg678@gmail.com
Telephone: +45 33210772

Please do not send passwords, complete payment credentials or other sensitive authentication information.

We will review the available transaction records and provide appropriate assistance.

14. Refunds

Refunds are handled in accordance with our Return and Refund Policy.

PayPal Refunds

Where an order was paid through PayPal, an approved refund will normally be returned through the original PayPal transaction or another legally appropriate method.

The time required for a refund to appear in your PayPal account may depend on PayPal and other financial service providers.

Cash on Delivery Refunds

Because Cash on Delivery payments are collected physically by the courier, a refund cannot always be returned through the original payment channel.

Where a COD refund is approved, we may contact you to arrange an appropriate refund method.

Additional information reasonably necessary to complete the refund may be requested.

For security reasons, you should never send complete payment-account credentials or passwords by email.

Refund eligibility, statutory withdrawal refunds and voluntary-return refunds are governed by our Return and Refund Policy.

15. Fraud Prevention and Order Verification

We may perform reasonable security and verification checks designed to prevent:

  • Unauthorized purchases;

  • Identity misuse;

  • Payment fraud;

  • False Cash on Delivery orders;

  • Account abuse; and

  • Other suspicious transactions.

Where reasonably necessary, we may contact the customer to verify an order.

If we have reasonable grounds to suspect fraud or unauthorized activity, we may:

  • Temporarily place the order on hold;

  • Request additional confirmation;

  • Reject a transaction; or

  • Cancel an order.

These measures are intended to protect customers, payment providers, delivery partners and our business.

Nothing in this section permits us to restrict mandatory consumer rights contrary to applicable law.

16. Payment Information and Privacy

Personal information relating to payments and transactions is processed in accordance with our Privacy Policy.

Depending on the payment method selected, payment-related information may be shared with parties necessary to complete or secure a transaction, including:

  • PayPal;

  • Shopify or other e-commerce technology providers;

  • Payment providers;

  • Delivery companies;

  • Cash on Delivery service providers;

  • Fraud-prevention providers; and

  • Other technical service providers.

Payment-related information may be processed for legitimate purposes including:

  • Completing transactions;

  • Processing orders;

  • Verifying payments;

  • Managing Cash on Delivery;

  • Preventing fraud;

  • Processing refunds;

  • Maintaining transaction records; and

  • Complying with applicable legal, tax and accounting requirements.

For additional information, please review our Privacy Policy.

17. Payment Safety

For safer online shopping, customers should:

  • Complete payment only through the payment options presented during our official checkout process;

  • Use PayPal's official payment interface when PayPal is selected;

  • Never send passwords by email;

  • Never provide PayPal login credentials to customer service;

  • Review order details before confirming payment;

  • Keep order and payment confirmations;

  • Protect account login information; and

  • Contact us promptly if suspicious transaction activity is identified.

Focus IT Consulting ApS will never request your PayPal password by email or telephone.

18. Chargebacks and Payment Disputes

If you believe that a payment is incorrect or unauthorized, we encourage you to contact us promptly so that we can review the transaction.

When contacting us regarding a payment dispute, please provide your order number and sufficient transaction information for us to locate the relevant order.

Nothing in this section restricts any legal right you may have to dispute a transaction with your payment provider.

Where a chargeback or payment dispute is opened, we may provide relevant order, payment, delivery and communication records to the applicable payment provider where necessary to respond to the dispute and permitted by applicable law.

19. Changes to This Payment Policy

We may update this Payment Policy where reasonably necessary because of:

  • Changes to available payment methods;

  • Changes to PayPal services;

  • Changes to Cash on Delivery availability;

  • Changes to payment providers;

  • Fraud-prevention requirements;

  • Changes to our business operations;

  • Legal or regulatory changes; or

  • Other legitimate operational reasons.

The latest version will be published through our online store with an updated revision date.

Changes will not retroactively remove mandatory consumer rights relating to an existing purchase where prohibited by applicable law.

20. Contact Us

If you have questions concerning a payment, order, Cash on Delivery transaction, duplicate payment or refund, please contact:

Focus IT Consulting ApS
CVR number: 37854530
Responsible person / Managing Director: Shuo Li

Registered address:
Mortonsvej 36, 2. th
2800 Kongens Lyngby
Denmark

Email: gueriniholmberg678@gmail.com
Telephone: +45 33210772