Shipping and Delivery Policy

Last updated: August 25, 2026

This Shipping and Delivery Policy applies to orders placed through the online store operated by Focus IT Consulting ApS.

Please review this policy before placing an order. By submitting an order, you acknowledge the shipping and delivery terms described below.

1. Company Information

The online store is operated by:

Company name: Focus IT Consulting ApS
CVR number: 37854530
Responsible person / Managing Director: Shuo Li

Registered address:
Mortonsvej 36, 2. th
2800 Kongens Lyngby
Denmark

Email: gueriniholmberg678@gmail.com
Telephone: +45 33210772

2. Shipping Area

We currently provide delivery services to eligible destinations throughout Europe.

Delivery availability may vary depending on:

• Destination country or region;

• Local carrier coverage;

• Customs or import restrictions;

• Product type;

• Package size or weight; and

• Other logistical limitations.

The availability of delivery to your address will normally be confirmed during checkout.

We may decline or cancel an order where delivery to the supplied destination is unavailable, technically impractical or legally restricted.

If we cancel an order for this reason after payment has already been collected, the relevant amount will be refunded using the original payment method or another appropriate refund method where necessary.

3. Order Processing

Orders are normally processed within 1–2 business days after they have been successfully submitted and confirmed.

Business days are generally Monday through Friday, excluding applicable public holidays.

Orders placed during weekends or public holidays will normally begin processing on the next business day.

Processing may take longer where:

• Payment information requires verification;

• Cash on Delivery confirmation is required;

• The delivery address is incomplete or incorrect;

• The order contains multiple products;

• A product is temporarily unavailable;

• Fraud-prevention checks are necessary;

• Additional customer information is required; or

• We experience unusually high order volumes.

If additional information is required, we may contact you using the email address or telephone number supplied with your order.

4. Estimated Delivery Time

The estimated transportation time for standard deliveries within Europe is generally:

5–7 business days after dispatch

Please note that this estimate does not include the 1–2 business day order-processing period.

For example, an order may first require 1–2 business days for processing before the estimated 5–7 business day transportation period begins.

Delivery times are estimates unless we expressly state that a particular delivery service is guaranteed.

Delivery may take longer for:

• Remote areas;

• Islands;

• Locations with limited carrier coverage;

• Orders requiring customs clearance;

• Public-holiday periods;

• Destinations affected by local restrictions; or

• Circumstances outside our reasonable control.

5. Shipping Charges

Any applicable shipping or delivery charge will normally be displayed during checkout before you submit your order.

Where free shipping is available, this will be clearly indicated on the product page, shopping cart or checkout.

Additional shipping charges may apply in certain circumstances, including where:

• You select an expedited or special delivery service;

• Redelivery is required because an incorrect address was provided;

• A parcel is not collected within the carrier's collection period;

• A parcel is refused without a valid legal reason; or

• The destination is subject to additional carrier or remote-area charges.

Where applicable law requires advance disclosure of an additional charge, we will provide the relevant information before charging it.

6. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and destinations where this option is displayed during checkout.

Where Cash on Delivery is selected:

• Payment is made to the courier or delivery provider when the parcel is delivered;

• The recipient may need to prepare the exact amount if required by the courier;

• Available payment methods at delivery may vary by carrier;

• The recipient may be asked to confirm delivery or identity;

• Delivery may not be completed if the required payment cannot be collected; and

• Repeated unjustified refusal of COD parcels may result in restrictions on future COD orders where permitted by law.

Cash on Delivery may not be available for every country, postal code, product or order value.

The availability of COD will be shown during checkout.

7. Order Confirmation and Dispatch

After an order has been placed, you will normally receive an order confirmation using the email address supplied during checkout.

An order confirmation indicates that we have received your order. It does not necessarily mean that your parcel has already been dispatched.

When your parcel has been handed to the delivery provider, you may receive a shipping or dispatch confirmation containing information such as:

• Carrier name;

• Tracking number;

• Tracking link;

• Dispatch date; and

• Other relevant delivery information.

Please check your spam or junk email folder if you do not receive an expected order or shipping notification.

8. Shipment Tracking

Where shipment tracking is available, tracking information will normally be sent to the email address provided with your order.

Tracking information may require approximately 24–48 hours after dispatch to become active in the carrier's system.

In certain destinations, the original international tracking number may be replaced with a local tracking number after the parcel is transferred to a local delivery provider.

If you experience difficulty tracking your order, please contact us:

Email: gueriniholmberg678@gmail.com
Telephone: +45 33210772

Please include your order number when contacting us.

9. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Before submitting an order, please verify:

• Recipient's full name;

• Street name and building number;

• Apartment or unit number where applicable;

• Postal code;

• City;

• Country;

• Telephone number; and

• Email address.

If you notice an error after placing an order, contact us as soon as possible.

If the order has not entered fulfilment or been dispatched, we may be able to update the address.

However, we cannot guarantee that an address can be changed after processing or shipment has begun.

If a parcel is returned because the customer supplied an incorrect or incomplete address, the customer may be responsible for reasonable redelivery or reshipping costs where permitted by law.

This does not apply where the delivery failure resulted from an error attributable to us or our contracted delivery provider.

10. Delivery Attempts and Uncollected Parcels

The carrier may make one or more delivery attempts in accordance with its local procedures.

If nobody is available to receive the parcel, the carrier may:

• Attempt delivery again;

• Contact the recipient;

• Leave a delivery notice;

• Deliver the parcel to a collection point;

• Leave it at an authorized safe location where permitted; or

• Return the parcel to the sender.

Customers should monitor available tracking information and collect parcels within any applicable carrier collection period.

Where a parcel is returned because it was not collected or was refused without a valid legal reason, reasonable return or reshipping costs may be charged or deducted from an applicable refund where permitted by law.

Any statutory cancellation, withdrawal or consumer rights remain unaffected.

11. Delayed Shipments

Delivery delays may occasionally occur because of circumstances including:

• Carrier congestion;

• Customs inspections;

• Public holidays;

• Severe weather;

• Strikes;

• Transportation interruptions;

• Incorrect delivery information;

• Regulatory inspections;

• Border restrictions;

• Natural disasters; or

• Other circumstances outside our reasonable control.

If the estimated delivery period has passed or tracking information has not been updated for an extended period, please contact us.

We will review the available shipment information and, where appropriate, contact the carrier.

An estimated delivery period does not limit any mandatory consumer rights available under applicable law.

12. Lost or Undelivered Parcels

A parcel will not automatically be considered lost immediately after the estimated delivery date has passed.

If you cannot locate your parcel, please first:

• Review the tracking information;

• Confirm that the delivery address is correct;

• Check with household members;

• Check the building reception or mailroom;

• Check any authorized safe location; and

• Contact the local delivery provider where appropriate.

If the parcel still cannot be located, please contact:

Email: gueriniholmberg678@gmail.com

Include your order number and relevant tracking information.

We will investigate the shipment with the carrier where appropriate.

If the shipment is confirmed as lost in circumstances for which we are responsible, we will provide an appropriate remedy in accordance with applicable consumer law.

This may include:

• A replacement shipment; or

• A refund.

The appropriate remedy may depend on product availability, the circumstances of the shipment and applicable law.

13. Damaged Parcels

Please inspect the parcel and product as soon as reasonably possible after delivery.

If your parcel or product arrives damaged, contact us promptly and provide:

• Your order number;

• A description of the damage;

• Photographs of the outer packaging;

• A photograph of the shipping label;

• Photographs of the damaged product; and

• A video showing the issue where relevant.

Please keep the original packaging until the matter has been reviewed.

If the product is confirmed to have been damaged before or during delivery, we will provide an appropriate solution in accordance with our Return and Refund Policy and applicable consumer law.

14. Incorrect or Missing Products

If you receive:

• The wrong product;

• The wrong model or variation;

• An incomplete order;

• Missing components; or

• Missing accessories,

please contact us promptly.

Please provide:

• Your order number;

• A description of the issue;

• Photographs of the parcel;

• Photographs of all products received; and

• A photograph of the shipping label.

After reviewing the information, we may provide an appropriate solution, which may include:

• Sending the correct product;

• Sending missing items or components;

• Arranging a return; or

• Issuing an appropriate refund.

15. Customs, VAT and Import Charges

Orders delivered across national borders may be subject to:

• Customs inspections;

• Import duties;

• Value-added tax (VAT);

• Customs clearance charges;

• Handling fees; or

• Other charges imposed by authorities in the destination country.

Where applicable taxes, duties or import-related charges are included in the amount paid through our online store, this will be stated during checkout where appropriate.

Unless expressly stated otherwise, customers may be responsible for customs duties, import taxes or other charges imposed independently by authorities in the destination country.

We do not control charges imposed by customs authorities and cannot guarantee what amount, if any, may be charged.

Customers are responsible for ensuring that products ordered through the Services may lawfully be imported into their destination country.

Where permitted by law, reasonable costs resulting from refusal of a parcel solely to avoid applicable customs or import charges may be deducted from an applicable refund.

16. Transfer of Risk

For consumer orders, the risk of loss or damage generally remains with us until the goods are physically received by:

• The customer; or

• A third party designated by the customer other than the carrier.

If the customer independently appoints a carrier that was not offered by us, different rules concerning transfer of risk may apply under applicable law.

Nothing in this section limits mandatory consumer rights.

17. Returns and Withdrawal Rights

Shipping-related returns are handled according to our Return and Refund Policy.

Consumers in the European Union or European Economic Area may generally have a statutory 14-day right of withdrawal for eligible distance purchases.

Where that right applies:

• The consumer must notify us within the applicable statutory withdrawal period;

• The goods must be returned within the legally required period; and

• The consumer is responsible for the direct cost of returning the goods where this responsibility was properly disclosed before purchase.

The customer will not normally be required to bear reasonable return shipping costs where the return results from:

• A defective product;

• A product damaged during delivery;

• An incorrect product;

• Missing components or accessories; or

• Another confirmed error attributable to us.

Please review our Return and Refund Policy before returning any product.

18. Events Outside Our Reasonable Control

We will not be responsible for delays or failures caused exclusively by events outside our reasonable control, subject to applicable mandatory law.

Such circumstances may include:

• Natural disasters;

• Extreme weather;

• War or civil unrest;

• Government restrictions;

• Epidemics;

• Labor disputes;

• Customs closures;

• Carrier interruptions;

• Telecommunications failures; or

• Transportation network disruptions.

Where such circumstances affect an order, we will take reasonable steps to reduce the disruption and provide relevant information where possible.

Mandatory consumer rights remain unaffected.

19. Changes to This Shipping Policy

We may update this Shipping and Delivery Policy from time to time to reflect changes in:

• Delivery providers;

• Delivery areas;

• Estimated shipping times;

• Shipping charges;

• Business operations;

• Legal or regulatory requirements; or

• Other logistics procedures.

The latest version will be published through our online store with an updated revision date.

Changes will not retroactively reduce mandatory rights associated with an order already accepted where doing so would be prohibited by law.

20. Contact Information

For questions concerning shipping, delivery, tracking, delayed parcels or an existing order, please contact:

Focus IT Consulting ApS
CVR number: 37854530
Responsible person / Managing Director: Shuo Li

Registered address:
Mortonsvej 36, 2. th
2800 Kongens Lyngby
Denmark

Email: gueriniholmberg678@gmail.com
Telephone: +45 33210772

When contacting us regarding an existing order, please include your order number and the email address used when placing the order so that we can assist you more efficiently.